Help & Support
Here you can find answers on the most frequently asked questions.
How much is Mabel Gray Skincare?
Prices are shown on the product pages.
What does "natural" really mean?
We use natural to convey that the active ingredients are all plant based and the only water used is mineral spring water.
Which product is the best for you?
Our products have very wide application and you can choose them based on the results you intend.
Can Mabel Gray Skincare damage your skin?
Mabel Gray Skincare products have been used by many customers for a variety of sensitive skin types, but you should always test the product on a small local area to test for suitability and reactions.
I'm not happy with my purchase. Can you help?
Please email email@example.com and tell us what it is about your order that you're not happy with.
I placed my order and want to upgrade my shipping. How can I do that?
It's not possible to change shipping details after dispatch.
How do I change my shipping address?
This is done at the checkout when ordering.
How do I cancel my order?
It's not usually possible to cancel an order after dispatch.
Do you offer wholesale packages/pricing?
We are happy to discuss arrangements for purchase of wholesale quantities by resellers.
What methods of payment do you accept?
All payments must be made on the website at time of ordering. See our Payments and Pricing page for further details
Why did I get charged an extra fee of $1-$10?
This will normally reflect freight. For further details see our Shipping page.
May I return or exchange my Mabel Gray product without contacting you or getting an RMA?
Contact our Customer Service team at firstname.lastname@example.org your order description, contact details and refund request and get a return authorisation. This streamlines the process when goods arrive.
When will I receive my refund?
We process all return refunds within 7 days of their arrival at our address.
Do I have to pay for the shipping of my return or exchange?
You will be responsible for postage costs for returned items.
How do I initiate a return or exchange?
Send an email to email@example.com, and follow the steps on our Return Policy page.
My tracking information shows my package was delivered, but I haven't received it. What do I do?
Review the shipping policy steps. Please email firstname.lastname@example.org with details of the difficulty and we will seek to assist in resolution with the freight company
How long does shipping take?
On dispatch you will get an email showing the freight con-note number, with a link to the carrier's track and trace site which shows an ETA.
I put the wrong shipping address at check-out, can I change it?
Immediately email the details and your contact number to email@example.com.